ALL ORDERS ARE FINAL. WE DO NOT ACCEPT RETURNS ON ANY ORDERS.

You must notify us within 7 days of any issues with the items you receive. Claims for items damaged upon receipt must include clear photos of the damaged item.

In certain situations, we may be able to exchange damaged, or mislabeled items may be exchanged for the proper item or size within 10 days of the order being received.

Customers are responsible for the shipping cost of items.

Please note that we are unable to provide exchanges for international orders.

For international exchanges, we ask that you initiate a return and place a replacement order. 

We cannot make any changes to your order once it has been placed.

Please ensure all your information is correct before placing your order.

We are not responsible for any mistakes in addresses you input. If you have any questions or concerns, please email shop@officialrizk.com